Privacy Policy and POPIA Compliance
Entry Geek (Pty) Ltd
Welcome to EntryGeek.
EntryGeek (Pty) Ltd (‘EntryGeek’, ‘we’, ‘our’, or ‘us’) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), the Electronic Communications and Transactions Act, and other applicable South African legislation.
This Privacy Policy explains how we collect, use, share, store and protect your personal information when you use our website and services.
Website: https://www.entrygeek.co.za
Email: info@entrygeek.co.za
1. Who We Are
EntryGeek (Pty) Ltd operates an online event registration and ticketing platform for sporting events, concerts, festivals, conferences, exhibitions and other events. EntryGeek may act as the platform operator and, where applicable, as an Operator under POPIA processing information on behalf of Event Organisers.
2. Information We Collect
We may collect names, identity or passport numbers, dates of birth, gender, contact details, addresses, emergency contacts, medical information where required for participation, club affiliations, membership numbers, payment and billing information, event registration details, technical information such as IP addresses, browser information, cookies and diagnostic data.
3. Special Personal Information
Limited health and medical information is collected only where required for participant safety, emergency response or compliance with sporting regulations.
4. How We Collect Information
Information is collected when you register, purchase tickets, create an account, complete forms, upload documents, contact support, subscribe to communications or use our website.
5. Purpose of Processing
We process information to administer events, issue tickets, process payments, prevent fraud, communicate with participants, provide customer support, produce timing and results, comply with legal obligations and improve our services.
6. Sharing Information
Information may be shared with event organisers, timing companies, medical providers, payment gateways, hosting providers, cloud service providers, government authorities where legally required and trusted service providers subject to confidentiality obligations.
7. International Transfers
Where service providers process data outside South Africa, EntryGeek ensures appropriate safeguards consistent with POPIA.
8. Payments
Payment card information is processed securely through approved payment gateways. EntryGeek does not store complete payment card details.
9. Cookies
Our website uses cookies for authentication, website functionality, analytics, security and user preferences. Users may disable cookies through their browser settings.
10. Comments and Media
Comments may collect IP addresses and browser information for spam detection. Users should avoid uploading images containing embedded GPS data.
11. Data Retention
Information is retained only as long as necessary for legal, tax, operational and historical event purposes.
12. Security
We implement SSL encryption, secure hosting, access controls, backups, monitoring and other reasonable technical and organisational safeguards.
13. Your Rights
You may request access, correction, deletion where legally permissible, object to processing, withdraw consent where applicable and lodge complaints with the Information Regulator.
14. Marketing
Marketing communications are sent only where permitted by law or with your consent. You may unsubscribe at any time.
15. Children
Participants under 18 require parental or guardian consent where required by law.
16. Data Breaches
EntryGeek will investigate breaches and notify affected persons and the Information Regulator where required by POPIA.
17. Contact
Entry Geek (Pty) Ltd
Website: https://www.entrygeek.co.za
Email: info@entrygeek.co.za
Information Officer: info@entrygeek.co.za
18. Information Regulator
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg
Email: enquiries@inforegulator.org.za
Website: https://www.inforegulator.org.za
POPIA Compliance Statement
Entry Geek (Pty) Ltd is committed to the eight conditions for lawful processing under POPIA: Accountability, Processing Limitation, Purpose Specification, Further Processing Limitation, Information Quality, Openness, Security Safeguards and Data Subject Participation.